At Acme Hair Co, your experience is our priority.

Please review our salon policies to ensure a relaxing and enjoyable visit.

Appointments, Cancellations & Rescheduling

  • To secure your appointment, a $95 booking deposit is required for all colour services.

    This will be deducted from your final service total.

  • We Kindly ask for at least 24 hours notice if you need to reschedule or cancel.

  • Cancellations or rescheduling with less than 24 hours notice will result in the loss of your deposit.

  • If you cannot attend your appointment, please notify us as soon as possible.

Arrival

  • Please arrive on time to ensure you receive your full service.

  • If you’re running late, please let us know as soon as possible so we can accommodate you. While we will do our best to accommodate late arrivals, we may need to adjust your service to fit within the remaining time.

  • Some colour techniques may require extra time, so please plan your visit accordingly to enjoy a relaxing and thorough experience.

Feeling Unwell?

To keep our salon a safe and comfortable space for everyone, we kindly ask that you reschedule your appointment if you are experiencing any of the following:

  • Cold or flu-like symptoms

  • Feeling unwell or sick

We maintain a high cleanliness and sanitisation standard, thoroughly cleaning all equipment, chairs, basins, and surfaces. Single-use items are used wherever possible. Masks are welcome, and our team is happy to wear one upon request.

Guests

We kindly ask that only those with appointments attend to maintain a calm and relaxing environment. Please avoid bringing additional guests, such as children, partners, or friends who do not have an appointment. If you require a support person, please notify us in advance.

Payment methods

We accept all major cards, including Amex, through our EFTPOS terminal. Cash payments are welcome—if possible, please bring the correct amount or let us know in advance, as cash is not kept on the premises. We also accept bank transfers and PayPal, which can be processed during your visit with a receipt provided. Payments must be finalised at your scheduled visit

Refunds and Adjustments

We do not offer refunds for change of mind or if you decide to try a different salon. However, if the service does not meet Australian Consumer Law guarantees, we will provide a remedy as required.

If you are not completely satisfied with the results of your service, don't hesitate to contact us within 7 to 14 days. We will gladly make adjustments to ensure your satisfaction.

Under ACL, customers are entitled to remedies (e.g., refund, repair, or re-do) if a service is not provided with due care and skill.